Terms & Conditions

1. Agreement & Definitions

• 1.1 These Terms & Conditions (“Terms”) govern the contract between you (“Customer”) and Mister Mover (“we”, “us”, “our”) for removal, transportation, storage and associated services.
• 1.2 By requesting, scheduling or using our services you accept these Terms. If you do not agree, you must not use the services.
• 1.3 “Services” means all removalist, packing, storage, transport, handling, loading/unloading and related services provided by us.

2. Quotations, Pricing & Payment

• 2.1 We will provide a quotation based on information you supply (items, packing, access, destination, etc).
• 2.2 Any estimate is based on the details you provide; if additional work, time or access difficulties arise, we reserve the right to adjust the price.
• 2.3 You agree to pay for the Services in full, in accordance with the payment terms set out in the quote or invoice.
• 2.4 If payment is delayed, we may charge interest and/or recover costs of collection.

3. Booking, Variation & Cancellation

• 3.1 A booking is confirmed when we receive your acceptance and any required deposit or payment.
• 3.2 You must provide accurate information regarding the goods, access, volume, weight and location.
• 3.3 We may refuse or cancel a booking if we find incorrect information has been supplied or circumstances change materially.
• 3.4 If you cancel, you may incur a cancellation fee depending on the timing of the cancellation and our incurred costs.

4. Access, Loading & Unloading

• 4.1 You must ensure safe and reasonable access to your premises for our vehicle, staff and equipment (including parking, doors, lifts, stairs).
• 4.2 We may charge extra if access is restricted, items are mis-declared, or additional labour/time is required due to unexpected conditions.
• 4.3 You are responsible for removing or protecting items of value, hazardous materials, pets, plants or things that may cause delay or risk.

5. Risk, Insurance & Liability

• 5.1 Unless otherwise stipulated in writing, your goods are carried and stored at your risk. You should insure them accordingly.
• 5.2 We are not liable for loss or damage caused by circumstances beyond our control (force majeure, traffic, weather, mechanical failure, hidden defects, inadequate packaging).
• 5.3 Our liability for loss or damage will be limited to the extent permitted by law.
• 5.4 We will not be responsible for indirect or consequential losses (e.g., loss of business, delay costs) unless legally required.

6. Packing & Disclosure

• 6.1 If we pack your goods, we will take reasonable care, but require you to declare fragile, valuable or awkward items.
• 6.2 You must disclose any special conditions (e.g., distance items must travel, stairs, lifts, narrow doorways) when booking.

7. Storage

• 7.1 If goods are stored by us (or our agent), you will be bound by our storage terms and conditions which may include additional charges, access rules, insurance requirements and limits on liability.
• 7.2 Goods in storage remain at your risk unless alternative arrangements are confirmed in writing.

8. Delivery, Delay & Inspection

• 8.1 We will aim to deliver within the timeframe agreed, but delays can occur. We are not liable for delays outside our direct control.
• 8.2 On delivery you should inspect the goods and notify us of any obvious damage or missing items as soon as possible.
• 8.3 If you fail to notify us within a reasonable time, you may lose rights to claim for those matters.

9. Your Obligations

• 9.1 You warrant that you have the legal right to move the goods and that they do not contain prohibited or hazardous materials (unless declared and accepted).
• 9.2 You must comply with all applicable laws and regulations relating to the goods, premises, access and transportation.

10. Termination

• 10.1 We may terminate or suspend Services if you breach these Terms, become insolvent or cannot provide required access.
• 10.2 On termination, you must pay for all Services performed up to termination, and we may take possession of goods as permitted by law.

11. Governing Law & Jurisdiction

• 11.1 These Terms are governed by the laws of the State of Victoria, Australia.
• 11.2 Any dispute relating to these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

12. General

• 12.1 We may amend the Terms at any time. The version in effect when you confirm the booking applies.
• 12.2 If any clause is found invalid or unenforceable, the remainder of the Terms remain in force.
• 12.3 These Terms constitute the entire agreement between you and us in respect of the Services.